Filson

  • Social Media Manager

    ID
    2018-2439
    Type
    Regular Full-Time
    Location
    Seattle
    City/State/Country
    US-WA-Seattle
    Category
    Marketing
    Posted Date
    1 month ago(10/16/2018 7:50 PM)
    Company
    Filson
  • Overview

    In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

    Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

     

    Social Media Manager

    As our Social Media Manager you are responsible for strategy development, implementation, distribution and reporting, for Filson’s social media channels. The job is a healthy mix of strategy, publishing, advertising, creativity and community management. A successful candidate has strong experience with paid and organic approaches to social media programs and can balance growing engagement through dynamic content while also driving traffic and conversion. This role will help position Filson as a leader in the industry by partnering with a best-in-class creative and content team to create a dynamic channel that engages people at every stage of the customer lifecycle

    Key priorities for this position are the distribution and promotion of the Filson brand, our products and event/experiences - while driving acquisition of new customers, and the retention of existing Filson loyalists. This role will proactively define and deliver social media strategy, business plans and outcomes and collaborates with cross divisional departments to apply social insights to the broader business

    Responsibilities

    Content Distribution

    • Develops holistic social media strategy (publishing, creative, community management, paid, organic), and leads the execution of it with a relentless desire for improvement
    • Create, implement and actively manage a social editorial calendar to manage content and marketing campaigns
    • Design, create and manage promotions and Social ad campaigns.
    • Report on key metrics (i.e. engagement, clicks, ROAS, etc.)
    • Identify and build target audiences
    • Ability to build both acquisition and retention campaign strategies
    • Build and execute A/B test to improve channel performance

    Community Management

    • Always on attitude of monitoring our social channels (currently – Facebook, Instagram, Pinterest, twitter and linked in) to respond to customer inquiries, request and customer service questions
    • Build brand credibility by responding to and reacting to the community and all requests
    • Demonstrate the brand transparency in action with the handling of repairs, etc.
    • Manage each channel to the agreed upon social strategy, varying the content and conversations in each

    Topical Engagement

    • Be on the look-out for brand appropriate content with the mindset to chime in/ engage with it as a way to broaden the brands voice in social channels
    • Build conversation with other social influencers and media in the space

    Analytics and Reporting

    • Weekly social media report distribution to the internal team
    • Collaborate with team to determine KPIs
    • Build the report framework
    • Gather context and send weekly
    • Analyze channel sentiment 

    Content

    • Work in lockstep with Content Manager and Creative to develop detailed briefs

     
     
    Note:     This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

    Qualifications

    • Bachelor's degree in marketing, communications, public relations or related field
    • At least 5 years of social media experience with an emphasis in paid social distribution, outdoor and retail related is a plus
    • Strong PC and Mac computer skills.
    • Strong copywriting skills.
    • Strategic
    • Creative
    • Articulate with strong interpersonal and writing skills
    • Ability to multi-task
    • Self-starter, but team player
    • Organized with an extreme attention to detail
    • Flexible with change in a fast paced work environment

    REQUIREMENTS

     

    • Travel required
    • Able to bend, kneel, or stoop
    • Must be able to sit and/or stand for long periods of time
    • Able to work weekends, holidays and evenings
    • Able to lift and carry 25 pounds
    • Able to reach overhead

     

    PHYSICAL REQUIREMENTS

    The physical demands described here are representative of those that must be met of any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform those essential functions.

    While performing the duties of this job, the employee is required to:

    • Regularly sit and stand
    • Use hands, fingers, and arms to use computers and other office equipment
    • Use hands, fingers, and arms to lift, squeeze, pinch, grab products/items/supplies
    • Reach up, across, or down to retrieve products and supplies
    • See, talk, and hear
    • Occasionally required to move or lift up to 20 pounds

     

    Filson is an equal opportunity employer.  We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimina­tion and/or harassment based on any of those factors are totally incon­sistent with our philosophy of doing business and will not be tolerated.

    With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

     

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